OK chaps, before I get stuck into this and follow some of the above suggestions, do you think I should allow AVG remote access to see if they can solve the problem?
Just to re-iterate, it *seems* like the whole AVG thing is legit. I posted for advice on their forum, they responded in the forum saying they would email me. They have since done that offering the support. Oh, and in case it is useful I'll post the header from their most recent email below.
So, would you allow them remote access?
I should just add that my ultimate goal here is to be safe. My partner does all her internet banking, shopping etc etc on the laptop. She has changed all of her passwords. But she is still panicking. It will nice to get a clean bill of health, but knowing that all of her bank information etc has not fallen into the wrong hands will be a massive relief.
Huge thanks
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