Old 12-01-2018, 10:54 AM   #1
grinder
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Default Desperate Reaper UAD PCIE

Hi all I purchased a 2nd hand UAD OCTO PCIE Card.
My computer is quite powerful enough and my computer windows 7 pro is
totally updated.
I installed the card on one of the three PCIE slots I have left.
Well in truth I have installed it in all three I have left I am about to
remove the UAD Quad PCIE card which has been trusty today and try the OCTO.
Has anybody here had these trials with an OCTO Card?
Are you able to share your knowledge please?

Initially the OCTO refused to take the drivers, then it took them
But after about 30 secs to a minute I get a big white screen crash.
On going into system devices and also looking in at the UAD Meter I find
the card has the big yellow triangle and in the case of the UAD Mater the
Card does not exist and the QUAD is the only card in sight.

Anyone with any knowledge I have searched the web in vain for about 4 days
now and also taken the computer apart many times having to shift it also to
where I could get it online.
I have a system log but it is over a Meg so would not post here I think.

Desperate


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Old 12-01-2018, 12:02 PM   #2
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Solved I think and it may be an answer for almost everyone and nothing to do with software.

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Old 12-01-2018, 02:47 PM   #3
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Got a UAD PCIE CarD That is playing up?
Have a look at this it may be pertinent in your case.
Please bear in mind it could be the computer case or the Motherboard
I think in my case it is both the UAD Cards I have.
I let UAD know my of my observations.

Grinder

"I had updated my windows seven about two months ago to specs
Guaranteed to fit the modern scheme of things.
This said I did more after taking nearly a day trying to circumvent system administrator which appeared after the last updates. I finally decided to dial in myself as an administrator myself!
Okay I was tired yiou know the feeling.
After having to install an anti virus to update on the web and assembly again, white screens so I gave in to tiredness about 6 at night.
On waking (I have my best ideas first thing) I realized I had to take the initiative to do what I had suspected from the start and dealing with for me what is for me is worth a whole heap of money, altering the card. Shocked? well I get in the deep end if I have to always have.
When I was installing the card I thought it was going out of line having to poke it forward to get the screw to hold it in at the front.
This morning I not only ground out the hole on the outside edge of the OCTO but took my Quad card out as well and what do you know the hole was on the short side too. I am a jade carver so had a great diamond tool for the job with not so much vibration and heat.
This is what was happening
The contacts should be this lllllll lllll
they were turned into this by having the front end of the card two short to the hole in the case
///// ///// which could cross the contacts.

Now admittedly I could have a sharp downward turn to this but the holes were off by an eighth of an inch and that is a long way.
The way the computer started up when I turned everything on and the way it breezed through the sticking point of three days ago I would say I may have found the problem that many may have had.
It may be the case it may be the cards
I am inclined toward the UAD cards as my Firewire PCIE card fits the slots to the case like it should.

Most of what I left on the UAD site the computer did not crash over the last hour I think I am in the clear for real.

Steve
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Old 12-04-2018, 03:19 AM   #4
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If you were an American, you could sue UAD`s corporate ass off! Well done for figuring it out and offering the rest of us the benefit of you work, mate. I have a couple of old UAD1 pci cards and glad to say they made them properly back then.
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Old 12-04-2018, 10:57 AM   #5
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I love the UAD Plugins Ivan and was very concerned that
I had maybe brought a dud.
While I never doubted the vendor I was not going to chuck away a heap of money for nothing.
Support as good as it was can never be where you are so software had to take the hit as far as being suspect went.
I looked up on the web several times after purchase to see if these cards eve had problems and was shocked to see that they do at times so I hope if my experience applies to them maybe the owners will notice and have an easier path.
These things happen,
I have 9 plugins going at this time with some of the big ones that are hungry like the Sonnox dynamic eq and the Chandler Curve bender and am only using 10% of the power over the two cards.
The OCTO card occasionally worked and then white-d the whole of Reaper and the rest, when working the hit on the card was larger than anticipated.

Great plugins pleased I persevered.

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Old 12-04-2018, 02:02 PM   #6
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Quote:
Originally Posted by grinder View Post
I love the UAD Plugins Ivan and was very concerned that
I had maybe brought a dud.
While I never doubted the vendor I was not going to chuck away a heap of money for nothing.
Support as good as it was can never be where you are so software had to take the hit as far as being suspect went.
I looked up on the web several times after purchase to see if these cards eve had problems and was shocked to see that they do at times so I hope if my experience applies to them maybe the owners will notice and have an easier path.
These things happen,
I have 9 plugins going at this time with some of the big ones that are hungry like the Sonnox dynamic eq and the Chandler Curve bender and am only using 10% of the power over the two cards.
The OCTO card occasionally worked and then white-d the whole of Reaper and the rest, when working the hit on the card was larger than anticipated.

Great plugins pleased I persevered.

Grinder
Wish I could afford even a dual uad2. On my pension I have NO chance, but its amazing what you can wring out of a pair of UAD1s....
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Old 12-04-2018, 03:27 PM   #7
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All on hold I did have a crash yesterday a smaller than usual one
Today I had a big bad one after working for two hours (working far longer than before my brainwave)
The dreaded Blue screen.
Computer shut down to avoid damaging the computer.

What it did report that the driver seems to be detaching itself from the card.

Ivansec the UAD stuff is really good as you probably know and yes they are well cost a lot but with this latest purchase the great times I have had I just hope someone gets it going properly.

I measured my case today.... dead on correct.

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Old 12-05-2018, 02:49 AM   #8
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Aw man that is a real pain! Sincerely hope you get it worked out. Have you already mentioned the physical problem you had to UA? If they can see evidence of a manufacturing fault I would say they are likely to be helpful...
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Old 12-05-2018, 10:29 AM   #9
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I am opening the case again today
I will clean all contacts on the OCTO Card
And hoover the PCIE slot
I did hit a post that recommends going through all the PSU connections and
just cleaning then something about good connections keeping the current good.
I have a 850 watt PSU.
UAD most recent idea was that the card is old I don't know this they say 6 years my quad card is older and it is fine. I have a SW1000XG card in another computer from years ago that is about 20 years old and that still works fine.
Oh well best get at it.
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Old 12-05-2018, 06:35 PM   #10
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The UAD is dead the UAD OCTO PCIE was an animal it crashed my computer so
many times and in the end the computer was not able to turn itself off.
My computer runs again with just my Quad. It will be a big jump to have the
confidence to purchase one of these again so much hassle for no reward
although when it was running for a an hour it was really good to have the
Uad plugins on song.

I came I used I got confused
The digital became the judge and jury too
I smelt the rose and reaped the sorrow
The P---CIE died the morrow.

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Old 12-05-2018, 08:36 PM   #11
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Quite a story
The OCTO is working at this time the seller suggested I just load the OCTO
and take the Quad out
Yes the OCTO now seems to work the two Meters that were coming up clashing
heads may have been a symptom, computer shut down properly too.

Try again tomorrow and see whether the good times continue and see
if the two cards can be made to work together...
Ongoing...

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Old 12-06-2018, 06:41 AM   #12
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If both of the cards are working separately, then I would surmise that there is an internal issue on your MB when using multiple PCIe cards together with those particular PCIe slots. Do you have any other PCIe slots available than those two you were using for the UAD cards? Are they sharing IRQ's or maybe an adjustment to be made in the BIOS? I have an older ASUS MB (from 2013), and I have (2) UAD-2 PCIe cards, Octo Satellite USB 3.0 and Apollo Twin Duo USB 3.0 (total of 15 SHARCS) connected and working flawlessly with my DAW using REAPER, Cakewalk by Bandlab, Studio One 4 and many other music related apps.
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Old 12-06-2018, 11:23 AM   #13
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Hi Billy I was hoping you might chime in thank you for doing so
I really like UAD plugins.
As an owner now of quite a few of these and let's face it they are a big
investment but in my opinion a wise one because they really do the job.

I used three slots tried in them all at least twice I could not
get into PCIE 1 on one set as the video card was in that Billy
I think I have two sets three slots each and kept the cards separate using
those two sets.
I know my way around inside a computer but Bios settings I would have no
idea on what settings UAD would require. My Motherboard etc is this
Motherboard
Gigabyte GAX79 UP4
PSU Corsair AX750
Intel Xeon E5 Hexacore – 3.20 GHZ
34Gb RAM
This was built for me by Vin at Stealth Audio Australia.

If there was info on what PCIE slots I should use I did not see them
regarding whether they were better position together on the same set for
Instance or kept apart perhaps I should have positioned them to use the
same IRQ's ( I am guessing that means to me the same set of PCIE's I am a
bit less learned ).
Support thinks my Graphics card may be a problem I should post this I will
do later.


The sorry thing I reckon I have found through this testing time is that
UAD though having put a lot of time and effort into what they consider
problem solving have missed an opportunity.
Why not find out what motherboards, video cards etc actually do work
Straight off so that when their customer is deciding to go down the road of
UAD plugins they would have an easier time of it.
Going down a list of Computer gear that will add up to being a success
with UAD Plugins would be very useful for not only the consumer but the
UAD plant themselves.
I am thinking of starting a survey on Reaper to find which units work best
for working with UAD it might be informative.

I am going on thanks again for the chime in getting the info to change
things will be for me the hardest thing.

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Old 12-07-2018, 08:58 PM   #14
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Issue resolved just installed the OCTO
Had a blue screen yesterday none today
I have celebrated by releasing a new song
Called
Excuse me for feeling
Very light boppy jazzy bluesy and a little Latin
Not at all like a man who has just spent a week wrestling with a
Mad Computer

https://soundcloud.com/steve-maitlan...me-for-feeling
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Old 12-12-2018, 02:31 AM   #15
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(applause!) Was it UAD figured it out, or you or a combination? And what was the actual issue?

Ya never know, I may win the lottery....
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Old 12-12-2018, 10:45 AM   #16
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Well Ivansec
Yesterday it all turned to mud again
Reaper would not find my UAD plugins I only had it found about 8 of them and not mono or stereo even when I pointed Reaper to them.
My Tonal Balance plugin will not work and Melda well not at all.
8 weeks ago I installed the latest Reaper install.
This said I looked to see if a more modern one was available so got that, things are much better the UAD card was recognized. I am back on it today so we shall see. Melda plugins are all unlicensed despite being licensed before.
Ryan at izotope is helping evidently there are others out there having the same problem with Tonal Balance as myself I love the thing it has helped me so much with the bottom end when mixing.
Having this computer off the internet when you have trouble is a trial but I prefer it that way.
Thanks for the call.

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Old 12-12-2018, 11:34 AM   #17
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had a quick look at your mobo spec & you might want to try checking that you ARE using the 2 pci-e x1 slots although I suspect that is not going to be a major factor.

Good luck, mate.
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Old 12-12-2018, 02:09 PM   #18
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Thank you for that Ivanspec

I have almost given up though, this morning I had another crash with the
OCTO that is in the PCIE 1-2 slot I had a crash after 2 hours so I loaded
the Quad back in this was originally in the same slot the video card is in
number 1 slot I think

When I shut down with the quad the computer had a fit and I got a blue
screen the computer as is usual refused to shut down except with the power
switch lucky I have a SSD.!

I really don't know where to go from here.
Kaspersky even though I have the switch to stop comes up with messages all
the time to start that up but I am loath to uninstall this at this stage as
I may need to go to Microsoft again and they would not let me in without a
anti virus last time.
With the UAD OCTO I would swear the driver just drops out there is no load
on it at all barley makes 10%



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Old 12-12-2018, 05:43 PM   #19
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I have noticed there is a proliferation of audio folk on this
part of the web who seem to have a similar problem/problems as I, these
could not be related could they?
I was running a copy of reaper about two years old previous and updated
twice when getting my OCTO card?
I have no wish to start off "is it Reaper craze" but I do wonder a bit.
Normally there are no real troubles on the Reaper forum.....

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Old 12-12-2018, 06:25 PM   #20
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Any thing in here relevant Ivansec?
Found these in UAD forum I know my graphics card is installed in PCIE slot 1
I would be wary on removing and uninstalling Graphic card drivers I would be blind then would I and need to be online?
Last one seems the simplest I would need my BIOS version think that would be up to date though purchased in 2016.

.................................................. ..........

I have now re-installed Windows 7 64 bit, and installed the UAD 8.3 drivers with all 3 cards plugged in (Solo, Duo and Quad) BEFRORE INSTALLING ANYTHING ELSE, including windows updates. And after about 6-7 reboots due to BSOD's, the Quad and Duo now works with installed drivers. Did not manage to get the Solo card installed. The reason i did this is because i read something about driver signature errors after some later installed windows update might cause problems with installing certain hardware.

My cards are installes in slots:

Duo : PCIEX_4_1
Quad: PCIEX_16_2
nvidia GTX 780 : PCIEX_16_3

I did have to use the procedure described to me by Tim at the UAD support which was:

First, shut down the computer and remove the UAD-2 PCIe card from its PCIe slot. Reboot the computer and proceed to step 2 below.

Completely uninstall the UAD software by following the directions below - make sure to follow the complete process, including manually deleting any UAD drivers from the Device Manager:

Uninstall & Firmware (Windows 7)

Once complete, navigate to Start > Control Panel > Programs and Features. Check the list of installed programs to make sure that 'UAD Powered Plugins' has been removed. If you see 'UAD Powered Plugins' anywhere in this list, select it and click the 'uninstall' button above (you may see multiple lines with 'UAD Powered Plugins' - make sure to uninstall each individually).

Next, reinstall the UAD software using a fresh copy of UAD v8.3 from the link below:

UAD Downloads | AKG BX 20 Spring Reverb, Ampeg Bass Amplifiers

If the problem persists after reinstalling UAD v8.3 from scratch and performing a cold reboot of the system, next navigate to the following location:
C: / Program Files (x86) / Universal Audio / Powered Plugins / Drivers / uad2 / x64 / wnet

Here, locate the program titled 'dpinst.exe' and double click on it to run. Follow the on screen directions to complete the manual UAD driver installation process.

Once complete fully shut down the computer once more. Reinstall the PCIe card into its PCIe slot before rebooting the computer.

Note, i had to perform this procedure a few times with reboots and BSODS to finally get the drivers all functioning (for the two cards).

So big thanks to Tim for this guide, and hope this can also help some of you guys. At least i now have 6 out of 7 SHARCS installed, and with the v8.3 drivers. Please contact me if you need more specific information about my computer setup (BIOS at optimized loaded settings unaltered).

Regards

Robert
.................................................. .................................................. ...................
For Windows there may be a simpler solution. Uninstall your videocard driver and additional software...delete all maps....Let Device Manager automatically search for the driver for your videocard on the internet. Put your UAD cards in the small PCIe x1 slots...and for a third card you may have to experiment.
I had BSOD on Windows8 with NVidia Geforce 740GT installed with the software package from the NVidia driver download page in combination with which PCIe slots I used on the Mobo. Letting Device Manager install the videocard driver and using PCIe x1 slots caused no BSOD (for now), and I use the slot (x16???) next to my videocard which resides in PCIe Slot 1. Still no BSOD with 3 UAD2 cards installed.

Gigbyte GA-X99-UD3
.................................................. .................................................. .................................................. ...............................
Update: setting all pcie-slots to "Gen 2" instead of "Auto" or "Gen 3" in bios now allows me to install the DUO card alongside the QUAD card and the satellite without problem (UAD driver v.8.72). Have yet to try adding the SOLO card. I also made sure the ASMEDIA Sata controller was enabled, since this apparently affects some slot(s) if disabled for some reason. Don't know if this step is necessary.
.................................................. .................................................. .................................................. ...
newest Bios update for the x99 (1701). Newest UAD drivers 9.2. Bios PCIe ports set to gen2. Graphics card moved to slot 5. UAD Quad card slotted into the 1x PCIe slot (slot 2).

Quad works.

Then added the solo to empty Slot 1.

Both working now.
(yay).

Cheers,
Blackout
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