I sent back the X-Touch and received another having the same problem. Before I send this one back for a refund I thought I would ask is this a known problem? I know one known problem: tech support at Behringer is absolutely a mess.
The problem: I have X-Touch connected to Reaper with all of the buttons I've assigned working. I set the controller setup to Reaper. So I am connected via USB. Why don't the buttons nor the display light up? The lights are good for: scrub wheel, LCD screen and when you press the Master button - but nothing else lights up - but the buttons I've assigned respond to Reaper. Remember, this is my second new unit. Two out of 2 have this identical problem. The Zzounds folks are not familiar with this surface controller so they are of no help.
I created a tech support ticket on Behringer which the auto response stated, "Will respond the next business day. After waiting 5 days the response I got was, "Did you connect the unit to power?" From the way it was written, looks like the tech support was from India
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Any responses appreciated.
bc