1) make sure your controller and the plug are on the same MIDI channel. I know, I know, BUT, that's caught me out before!
2) Make sure you're playing within a valid key range. IIRC (this is from memory, I'm on the road at the moment), the lowest note that this plug will respond to is E3, so if your controller is outputting in the C0 range, the plug won't fire.
3) Make sure the track is set to record, has record monitor enabled, and is also set for MIDI input from your controller.
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