Hey, thanks for replying. You're right that it's a Windows/USB issue - I just plugged it into my cheap Mac with GarageBand installed and had no problem playing chords. I would love to just switch to the Mac, but most of the free VSTs I have are Windows-only (and the Mac has a really slow CPU).
I tried going into device manager, but it looks like with Windows 10, my system has "Connected Standby" enabled which hides the power options in device manager. I will keep searching for things to try though.
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