You still haven't said what exactly you problem is but you're quick to say how disappointed you are and how bad the company is, and I just want to both try and help and make sure Icon isn't getting a bad reputation for no real reason.
Here's a very clunky video of me going through the entire setup process and a demo of functions, it's not that hard to setup.
https://www.youtube.com/watch?v=b3xUHkhb-XI&t=2s